Here at MindTouch we believe communication is key for our customers and we work hard to make sure our customers receive timely feedback to their requests.
Once a ticket is submitted you are able to review and update it at any time:
- Click on your username located on the top-right corner of the page.
- Click on My activities within the drop-down menu.
- By default, the first page you'll see will be the My request page; if not continue to step 4.
- If the page does not default to My Requests hit the Request tab on the top-left corner.
- Locate the subject of the ticket you submitted under the Subject column and click on it.
- This page will present information about your ticket including the information you submitted and any additional replies.
- Below the main ticket information, you will see a button labelled Add to the conversation where you can provide updates as needed.