Reviewing Tickets

Here at MindTouch we believe communication is key for our customers and we work hard to make sure our customers receive timely feedback to their requests.

Once a ticket is submitted you are able to review and update it at any time:

1. Click on your username located on the top-right corner of the page.
2. Click on My activities within the drop-down menu.
3. By default, the first page you'll see will be the My request page; if not continue to step 4.
4. If the page does not default to My Requests hit the Request tab on the top-left corner.
5. Locate the subject of the ticket you submitted under the Subject column and click on it.
6. This page will present information about your ticket including the information you submitted and any additional replies.
7. Below the main ticket information, you will see a button labelled Add to the conversation where you can provide updates as needed.