Creating Tickets

At MindTouch, we have staff on hand to continuously monitor and troubleshoot our product for a great end-user experience. 

If you happen to run into any issues (or just have general questions), our customer-acclaimed Support team is here to help!

So if you need help, how do you get it?  

1. Within the MindTouch Support Portal, click on Submit a request in the top-right corner.
2. Provide us with details around the problem you're experiencing (and don't forget to complete the required information indicated by the red (*) asterisk)
3. We absolutely appreciate screenshots of the issue you're experiencing for a quicker diagnosis; simply upload files within the Attachments field.
4. Once completed click on the Submit button.
5. Your ticket has now been sent off to our team, and we'll reach out to personally follow-up with you. You can likely expect a call, and a screenshare if further details are needed!

Note: While not all information is required, the more information supplied the faster we can potentially resolve your request.